A-Z of Support Services

Local Norfolk Services

Brave Futures 

  • Specialist support service for children & young people up to the age of 18 who have experienced sexual abuse
  • Phone 01473 353355
  • Website https://bravefutures.org/

CGL (Change, Grow, Live) 

  • Norfolk Alcohol & Drug Behaviour Change Service
  • Supports adults and young people to understand the risks their drug or alcohol use pose to their health and wellbeing, and support them to reduce or stop their use safely.
  • Phone 01603 514096 (Norwich) 01493 332224 (Great Yarmouth) 01553 767778 (Kings Lynn) 01842 751539 (Thetford)
  • Email [email protected]
  • Website http://www.changegrowlive.org.uk


Client Hardship Service (formerly Norfolk Assistance Scheme)

Daisy Programme
  • A registered charity supporting men and women living with or who have been affected by Domestic Abuse in the Breckland Area. Living with, or having left an abusive relationship has a huge impact on any individual.
  • Phone Number: 01953 880903
  • Website: https://daisyprogramme.org.uk/

Emergency Mental Health Support

  • Phone 111 and choose option 2 24/7 for people of all ages in Norfolk & Suffolk
ICaSH Integrated Contraception & Sexual Health
  • Free and confidential advice & sexual health screening.
  • The iCASH clinics assist clients who are looking for contraception, treatment for sexually transmitted infections, HIV care and treatment or related advice in Norfolk. iCASH also works with Terrence Higgins Trust, who provide community outreach services including free condoms, Chlamydia screening and sexual health advice and signposting.
  • There are three clinics in Norfolk: Breydon Clinic – Northgate Hospital, Northgate Street, Great Yarmouth, NR30 1BU. Oak Street Clinic – 1A Oak Street, Norwich, Norfolk, NR3 3AE. Vancouver House Clinic – County Court Road, King’s Lynn, Norfolk, PE30 5EJ
  • Phone Number: 0300 3003030
  • Website: https://www.icash.nhs.uk/where-to-go/icash-norfolk
Leeway Domestic Violence & Abuse services.
LGBT+ project
  • Supporting the health & well-being of the lesbian, gay, bisexual & transgender+ community in Norfolk with advice, peer support & information.
  • Phone Number: 01603 219299
  • Website: www.norfolklgbtproject.co.uk
Magdalene Group
  • Offers a variety of front-line projects, including Doorway, The Rose Project, The Jigsaw Programme and Enroute Supported Accommodation all for raising awareness & preventing the exploitation of women & young people
  • Phone Number: 01603 610256
  • Email [email protected]
  • Website: www.magdalenegroup.org

Matthew Project

  • Supporting young people & adults with drug & alcohol related issues to receive professional advice, information, counselling, support, care and education.
  • Phone Number (Adults): 0300 7900227
  • Phone Number (Under 18s): 0800 9704866
  • Website: www.matthewproject.org

MIND Norfolk & Waveney

  • Phone 0300 330 5488 Option 1 Monday to Friday between 9.00 am & 4.00 pm. A recovery triage operator will support you to find the service or intervention that is right for you
  • For urgent mental health help call 111 and choose option 2


NIDAS – Norfolk Integrated Domestic Abuse Service

  • Free confidential advice & support service for those assessed to be high or medium risk
  • Countywide partnership delivered by specialist service providers – Leeway, Daisy Programme & Safe Partnership
  • Professional & self-referrals
  • Opening hours Weekdays 9am – 6.30pm, Weekends 9am – 3pm
  • Phone 0300 561 0555
  • Text 07860 063464
  • Email [email protected]
  • Website https://nidasnorfolk.co.uk/


Norfolk Community Law Service
  • A registered charity dedicated to providing access to justice and equality in Norfolk. We target our services at disadvantaged & vulnerable groups e.g. offenders, ex-offenders, migrant workers, other BME groups, people with long term illnesses, physical disabilities or mental health issues, people with learning difficulties and those people who cannot afford access to justice and representation.
  • Phone Number: 01603 496623
  • Website: https://www.ncls.co.uk/
Norfolk & Suffolk Victim Care
  • Covering the whole of Norfolk and Suffolk, we’re a free, confidential support service specifically designed to help victims and witnesses of crime.
  • Phone Number: 0330 303 3706
  • Website: https://www.nsvictimcare.org/
Norwich Mens Shed

One Voice 4 Travellers East Anglia

  • Works with individuals, families & groups from the Gypsy, Traveller & Roma community raising awareness of domestic violence & abuse
  • Workers are Gypsies & Travellers themselves so able to provide culturally appropriate service & advice
  • Phone 01945 430724
  • Email [email protected]
  • Website http://www.onevoice4travellers.co.uk
Orwell (Haven Project)
  • Everybody needs a bit of extra support from time to time and the Help Hub makes sure people get that help as soon as possible, if they begin to experience difficulties. The Help Hub is a partnership between organisations that support people in South Norfolk. It can offer practical support, advice and guidance to get you back on track.
  • Phone Number: 0845 4674876 / 01508 533933
  • Website: https://www.south-norfolk.gov.uk/residents/south-norfolk-help-hub
Pandora Project
  • Supporting women & children affected by domestic abuse living in West Norfolk & Swaffham.
  • Website: www.pandoraproject.org.uk

Rowan Project Counselling for Survivors of Sexual Abuse in Breckland 16+

  • Free, specialist counselling for men & women 16+ who have experienced current, recent or historical sexual abuse
  • Up to 18 sessions of therapy with a fully qualified, registered therapist
  • Appointments Monday to Friday daytime & one late evening appointment
  • Phone 01953 878488
  • Email r[email protected]
  • Website https://www.daisyprogramme.org.uk/sacounselling




  • Offers a wide range of help and advice on all housing and homelessness issues. Shelter has a team of advisers and solicitors to help and signpost to other agencies. Clients can use Shelter’s computers and telephones to access the internet for advice, claim benefits, or bid on properties.
  • Shelter also offer a specialist project; debt advice for complex issues such as County Court Judgements (CCJs), bankruptcy, and dealing with creditors.
  • Clients can contact Shelter via Face-to-Face drop ins, telephone contact or the website’s online chat.
  • Phone 0344 515 1860
  • Urgent helpline if you have nowhere to sleep and/or are at risk of harm 0808 800 4444
  • Website http://www.england.shelter.org.uk
Sue Lambert Trust 

The Bridge Plus+ Domestic Violence & Advocacy Service

  • Information, advice & advocacy services for people from ethnic minority individuals & migrant communities
  • People are encouraged to contact this service if they are or know a victim of domestic abuse, are worried about going to the authorities, worried about immigration status and want to know more about a Violence-Free life.
  • Phone 01603 617076
  • Email [email protected]
  • Website www.bridgeplus.org.uk
Wellbeing Norfolk & Waveney
  • Provide a range of support for people with common mental health and emotional issues, such as low mood, depression or stress. The service is free and available to people aged 16 and over living in Norfolk.
  • Phone Number: 0300 1231503
  • Website: www.wellbeingnands.co.uk

National Support Services

BI Survivors

CALM – Campaign Against Living Miserably

  • Bringing people together so they reject living miserably, get help when they need it and don’t die by suicide
  • Phone 0800 58 58 58


Children’s Society
Five Million Men Helpline
  • Dedicated service for men affected by rape or childhood sexual abuse.
  • Phone Number: 0808 8005005

Galop – Abuse & Violence Helpline

  • Support LGBT+ people who have experienced sexual & domestic abuse and other forms of abuse
  • Helpline – 0800 999 5428
  • Email [email protected]

HALO project – honour based violence, forced marriage & female genital mutilation



Karma Nirvana – Honour Based Abuse & Forced Marriage

  • Karma Nirvana is a charity supporting victims of honour-based abuse and forced marriage. Honour crimes are not determined by age, faith, gender or sexuality, so Karma Nirvana support and work with all victims.
  • Phone 0800 5999247
  • Email [email protected]
  • Website https://karmanirvana.org.uk/

Lucy Faithfull Foundation – support to prevent sexual abuse of children

  • Offers a range of services for individuals & families looking for help, advice, support and intervention with issues relating to child sexual abuse
  • Website http://lucyfaithfull.org.uk
Mankind Initiative Male victims of Domestic Abuse
  • Helping men escape domestic violence.
  • Freephone (will not show on your bills) 0808 800 1170. Helpline 01823 334 244
  • Website: www.mankind.org.uk
Mens Advice Line (Male Victims)
  • Provides support to all non-abusing parents & carers whose children have been sexually abused.
  • Phone Number: 0800 9801958
  • Website: www.mosac.org.uk
NAPAC National association for people abused in childhood.
  • Support for adult survivors of all types of childhood abuse, including physical, sexual, emotional & neglect
  • Helpline – 0808 801 0331
  • Email [email protected]
  • Website: www.napac.org.uk

National Male Survivor Helpline & Online Service

  • NUK’s leading children’s charity, preventing abuse and helping those affected to recover.
  • Phone Number: 0808 8005000
  • Website: www.nspcc.org.uk

One in Four 

  • Offers advocacy services, counselling & resources for adults who have experienced trauma, domestic or sexual abuse in childhood
  • Phone  0800 121 7114
  • Website http://oneinfour.org.uk

1 in 6 Sexual Abuse of Boys & Men

Papyrus – Prevention of Young Suicide

  • Are you, or is a young person not coping with life?
  • Phone 0800 068 4141
  • Text 88247
  • Email [email protected]
Rape Crisis 24/7 Rape & Sexual Abuse Support Line 16+
  • Free, confidential emotional support & listening service for anyone over the age of 16
  • Phone Number: 0808 500 2222
  • Online chat or find out more https://247sexualabusesupport.org.uk

Revenge Porn Helpline

  • Supports all adult victims of intimate image abuse living in the UK, free confidential help & support
  • Phone 0345 6000 459


  • Safe place to talk any time, in your own way about whatever is getting to you
  • Phone 116 123


SP – UK Suicide Prevention UK

  • Help for anyone struggling with their mental health and / or thoughts of suicide
  • Phone 0800 689 5652
  • Website https://www.spuk.org.uk/

Stalking Helpline 

Stop It Now!

  • Confidential freephone helpline for people who are struggling with sexual thoughts & behaviours towards children, or are concerned about someone else’s behaviour
  • Phone 0808 1000 900
  • Website http://stopitnow.org.uk
Survivors Trust
  • National umbrella agency for over 140 specialist voluntary sector agencies throughout the UK and Ireland. Provides confidential information, advice & support for women, men, young people, parents & carers or partners via helpline / email
  • Phone Number: 08088 010 818
  • Website: www.survivorstrust.org
Survivors UK
  • Provide information, support & counselling for male victims / survivors of rape and sexual abuse as well as their family & friends.
  • Phone Number: 020 33221860
  • Website: www.survivorsuk.org

Ugly Mugs

  • Membership service to support ending violence against sex workers by taking reports of incidents & producing anonymised alerts . Also offers mental health support sessions
  • Phone – 0161 629 9861
  • Website http://uglymugs.org

We Stand 

Young Minds – Parent’s Helpline

  • Advice to parents and carers worried about a child or young person under 25. Parents may have questions about a child’s behaviour, emotional wellbeing, or mental health condition.
  • Phone 0808 802 5544 Freephone Mon to Fri 9.30am to 4 pm
  • Website https://youngminds.org.uk/find-help/for-parents